Shipping & Handling:
SandCityGlasses.com features shipping by FEDEX. FREE SHIPPING on Orders Over $ 50.00. ***Does Not Include International Orders*** You will have a selection of multiple shipping options based on the weight and shipping address(es) of your order. During the purchase process, you will be presented with the available shipping options after you enter the shipping address(es). Please note that FEDEX Ground Delivery does NOT deliver on Saturdays! Expedited shipping options like FEDEX 2nd Day Air and Next Day Air charge an additional $ 15.00 for Saturday Delivery. Please contact us if it is imperative that your shipment arrive on Saturday. Sandcityglasses.com reserves the right to use our delivery method of choice. Original Shipping Charges are not refundable.
FEDEX Express Saver is the equivalent of UPS 3-Day Select:
International Shipping:
Sandcitygllasses.com does ship Internationally by US Global Priority Mail. Packages usually arrive in 6-10 Business Days depending on how fast they clear Customs. Sand City Glasses is not responsible for additional Customs or Duties Charges. International Shipping Charges are not refundable in the event of a Return or Exchange. Return Shipping Charges and Fees on International Orders are the Responsibility of the Customer.
FedEx Ground: Average Transit Times:
SandCityGlasses.com does ship Internationally by US Global Priority Mail which usually takes 6-10 Days, but closer to 30 days during the holidays because of the huge extra demand on the folks in Customs around the globe. We also ship to all US Territories and APOs, etc by US Priority Mail..
Shipping times? SandCityGlasses.com tries to ship all orders received by 12:00PM Pacific Time Monday-Friday, the same business day. Orders to the West Coast take 2 Business Days, Midwest 3-4 Business Days and East Coast 4-5 Business Days. For further shipping questions, please call us at 800-420-6070 Toll Free Monday-Friday, 8AM-5PM Pacific Time.
Sales Tax:
7.25% Sales Tax will be charged to all orders shipping to a California address.
Free Ground Shipping for Purchases Over $ 50.00! Free Shipping orders usually ship FEDEX Ground, but Hula Island reserves the right to use our shipper of choice. We do not use a "slower" service for Free Shipping, We use the same shipping method we would use if you were charged for shipping. Free Shipping is only for orders within the United States. Available for individual orders only totaling $ 75.00 or more. Now that's saving some money! Original Shipping Charges will not be refunded on returned orders when the original order was below $ 50.00. Returns on Orders that received Free Shipping will be charged $ 7.95 Shipping Charge for the return.
Payment Options:
We accept the following major credit cards:
Refund Policy:
Everything you order from SandCityGlasses.com is guaranteed. We want you to keep coming back! If for any reason you are not satisfied, we will gladly replace your merchandise or refund your money within 30 Days of Purchase.
Did You Receive an Incorrect or Damaged Item?
Please contact us within 30 Days of Your purchase. at natives@hulaisland.com or Call 800-420-6070 for Replacement Instructions. You will be asked to Please e-mail a Picture of the Item.
Want to Return or Exchange Your Order?
Please Contact us at natives@hulaisland.com or 800-420-6070 for a Return Authorization Number and Form. Please Include completed form with Your Return. Shipping Charges are not refunded. Additional shipping charge of $ 7.95 will apply to exchange shipments. All Returns and Exchanges must be done within 30 Days of Purchase.
PLEASE SHIP RETURNS TO:
Hula Island Inc.
ATTN: RETURN MANAGER
672-A Dias Street
Sand City, CA 93955
800-933-2529
Returns received after 30 Days will not be credited.
Shipping Charges are Not Refundable. For More Information of International Shipping, please refer to our International Shipping Policy stated above! Please note that if you were not charged Shipping on Your original order, you will be charged $ 7.95 Shipping charge for the Return.
Customer Service:
For all customer service and order questions, please email us at or call us at 1-800-420-6070.
Privacy and Legal Statements:
Our privacy and other legal statements can be viewed here.
